American Family Care Corporate Office

I had a great experience at the Attleboro MA location, from the front desk to the care I received. The woman at the front desk was awesome & so kind. The Nurses Assistant Tony could read me & knew I was nervous & eased my stress. The doctor knew exactly what was wrong & didn’t want to drain my account with testing & whatnot. They all spoke to me & listened to me with respect. I hate being sick but if I get sick again, this is where I’m going.

Their phones were "down" so they couldn't use my VA insurance. So I stupidly gave them my BCBS insurance as a placeholder until they fixed their laziness issue. Then they took it upon themselves to bill BOTH MY INSURANCES for the same procedure. This is fraud by the way. Now you guys are giving me the run around about the Labcorp bill I keep getting.

My daughter has used AFC urgent care several times. During her most recent visit she made an appointment, sat in the waiting room for 30 minutes, and was then denied service because she had a service dog. The manager stated that their policy stated service dogs are not allowed in their facility. My daughter shared that according to ADA law it is illegal to denied access based on her having a service dog. Still she was denied service and asked to leave. My daughter always brings her service dog when she goes to AFC and has never had an issue. I went back to the urgent care to request a copy of the policy and to see if any signs were posted or n regards to not allowing service dogs. They were unable/unwilling to provide me a copy of their “no service dog” policy and no signs were visible. We have never had an issue like this. My daughter takes her dog to work, medical appointments, shopping, etc. her service dog even when with her when she was hospitalized and stayed in her room. They discriminated against my daughter based on her disability and her need for a service dog (who is fully trained specifically for my daughter’s needs). This is illegal!!!!!!

Long wait with only 3 people ahead of me on the wait list. once I was taken back it was a long wait again. I was seen quickly and prescribed antibiotics. The pharmacy could not dispense them because of conflicting instructions. I called the Urgent care back and given to an office manager who refused to let the PA or Dr. know about the screw up and told me the4 pharmacy had to call. I was unable to get my medication because she was rude the whole time and would not help me as a patient who was just there. The headquarters has no CONTACT US so this is my only way to complain. Store is Midlothian, Virginia.

Had a horrible experience at a clinic. Have been trying to call the corporate office to complain about the doctor. The corporate office doesn’t wanna answer their phones and does not want to call me back. Worst service ever.

Avoid this business like the plague. Service was slow and apathetic when I used them several months ago, but the real issue is that my debit card was fraudulently charged this morning at 5am before the business was even open. No one there should even have access to my card number. I have made several attempts to speak with the manager but was unsuccessful. I was also given a bad phone number for the corporate office. It this point I have to assume either the manager doesn’t care about credit card crimes taking place in her business or possibly she knows all about it and has no issue with it. Either way, avoid this place at all costs!

Went for visit my back was hurting dr did X-rays and referred me for a MRI for a better view of my osteoporosis and degenerative disc disease. They submitted the wrong referral code and when I contacted them back to get this resolved I was told the Dr was not available and won’t be available until the end of the month! No one was able to make the correction, so now I have to wait? I called several times and spoke with the Opa-Locka and the Auburn Office to be told that I would receive a phone call back never received a call back My insurance company got the same experience. This is not only unprofessional but unfair for someone who is in discomfort and in a lot of pain to not be able to get the Care that is needed because of a doctors mistake! Tried contacting the corporate office to be on, hold an unable to speak to anyone regarding this matter, If you wanna file a complaint against a location, you have to leave a message. Well, I’ve left a message and I doubt I’ll ever receive a phone call back. This is unfair that any patient should be treated this way. I thought this was an urgent care Facility then why am I waiting for my care to be addressed?

Your pinellas park florida location isnt paying your bills for Quest lab services...I know because I keep getting billed from quest for labs I did AT AFC...almost 1k is what I paid AND I have the paper trail to prove this...However when I contacted your office I was told by Monica the manager this would be fixed yet here I am 2 moths later getting another bill in the mail for labs I already paid your office for.....I refuse to pay another 1k to pay a second time like quest is saying is my only option in order to do my new labs my dr just ordered.....Quest told me I needed to hire a lawyer cause im not the only person your office has done this to....PAY YOUR DEBTS OR STOP ACCEPTING OUTSIDE LAB ORDERS