Citizens Advice County Durham

Citizens Advice County Durham is a vital community resource, offering a wide range of services to help residents navigate life's challenges. Located at 54A North Rd in the heart of Durham, this charity plays a pivotal role in empowering individuals and families by providing free, confidential, and impartial advice on various issues.

• Debt and Money Advice: Citizens Advice County Durham helps individuals manage their debt, budget, and maximize their income. They provide advice on benefits, employment, and managing bills.
• Housing Advice: The service offers guidance on housing options, renting, and homelessness. They can also assist with housing benefit claims and disputes with landlords.
• Relationship and Family Issues: Citizens Advice County Durham supports individuals and families dealing with relationship breakdown, separation, and child maintenance issues.
• Consumer Rights: The service helps consumers resolve issues with goods, services, and unfair practices, ensuring their rights are protected.
• Immigration and Asylum: Citizens Advice County Durham provides advice on immigration rules, visas, and the asylum process.

54A North Rd, Durham DH1 4SF, United Kingdom is situated in the center of Durham, making it easily accessible by public transportation. Nearby bus stops include 'North Road' and 'Elvet Bridge,' serviced by various Arriva North East and Go North East bus routes. The nearest train station is Durham, approximately a 10-minute walk away. There is no dedicated parking available at the site, but several public parking options are nearby, including the NCP multi-story car park on North Road.

• Free and Confidential Service: Citizens Advice County Durham offers free advice and support, with all interactions remaining confidential.
• Wheelchair Accessibility: The premises are fully accessible, with a wheelchair-accessible entrance to ensure everyone can access their services.
• Multichannel Advice: The service offers advice over the phone, in-person, via webchat, and through self-help online resources, making it convenient for clients to access help at their preferred time and location.

For those seeking help, Citizens Advice County Durham can be reached by phone at 8082787821. Alternatively, you can visit their website at citizensadvicecd.org.uk for more information or to use their self-help online resources. The service operates Monday to Friday, 9:30 AM to 4:30 PM, with webchat available from 9:30 AM to 4 PM.

Citizens Advice County Durham has an average rating of 4/5 from 35 reviews on Google My Business. Users consistently praise the kindness, professionalism, and effectiveness of the staff. Positive aspects mentioned in the reviews include:

• Dedicated and helpful staff who go above and beyond to assist clients.
• Clear and concise explanations of complex issues and processes.
• Empowering clients to make informed decisions about their situations.
• Quick and efficient resolution of issues, with many users reporting positive outcomes.
• Accessible and convenient services, with many users appreciating the multichannel advice options.