Digital Federal Credit Union - Waltham, Massachusetts

Address: 130 Lexington St, Waltham, MA 02452.
Phone:8003288797.
Website: dcu.org
Specialties: Federal credit union, Credit union.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Cash advance.
Opinions: This company has 126 reviews on Google My Business.
Average opinion: 3.2/5.

📌 Location of Digital Federal Credit Union

Digital Federal Credit Union 130 Lexington St, Waltham, MA 02452

⏰ Open Hours of Digital Federal Credit Union

  • Monday: 9 AM–5 PM
  • Tuesday: 9 AM–5 PM
  • Wednesday: 9 AM–5 PM
  • Thursday: 9 AM–7 PM
  • Friday: 9 AM–7 PM
  • Saturday: 9 AM–3 PM
  • Sunday: Closed

Digital Federal Credit Union: Your Partner in Financial Services

Located in the heart of Waltham, Massachusetts, Digital Federal Credit Union is a leading provider of financial services to individuals, families, and small businesses. With a rich history dating back to 1936, DCU has grown to become one of the largest and most respected credit unions in the United States. In this article, we will delve into the world of Digital Federal Credit Union, exploring its main services, location and access, featured characteristics, practical information, and what customers have to say about their experience.

Main Services

  • Insurance: DCU offers a range of insurance products, including auto, home, and life insurance, designed to protect your assets and provide financial security.
  • Investments: With a variety of investment options, DCU helps you grow your wealth and achieve your long-term financial goals.
  • Branches & ATMs: With over 250 branches and 30,000 surcharge-free ATMs across the country, DCU provides convenient access to your money whenever and wherever you need it.
  • Borrow: DCU offers a range of loan options, including personal loans, mortgages, and auto loans, designed to help you achieve your financial goals.
  • Support: DCU's dedicated customer support team is available to answer your questions and provide guidance whenever you need it.
  • Services: DCU offers a range of services, including account opening, account management, and financial planning, designed to help you achieve financial stability and security.
  • Membership: As a not-for-profit credit union, DCU is open to anyone who meets certain eligibility criteria, including employees of participating companies and their families.
  • Free Checking: DCU's free checking account offers unlimited transactions, no monthly fees, and a range of convenient online banking services.
  • HSA Checking: DCU's HSA checking account is designed to help you manage your health savings account and achieve your financial goals.
  • Visa Debit Card: DCU's Visa debit card offers convenient access to your money, with no monthly fees and no foreign transaction fees.
  • Greenlight Debit Card: DCU's Greenlight debit card is designed for kids and teens, offering a range of convenient features and rewards.
  • Primary Savings: DCU's primary savings account offers a range of convenient features, including a high-yield interest rate and a mobile banking app.
  • Advantage Savings: DCU's advantage savings account offers a high-yield interest rate and a range of convenient features, including mobile banking and bill pay.
  • Smart Savings: DCU's smart savings account offers a range of convenient features, including a mobile banking app and a high-yield interest rate.
  • Money Market Savings: DCU's money market savings account offers a high-yield interest rate and a range of convenient features, including mobile banking and check writing.

Location and Access

Digital Federal Credit Union has a physical presence in Waltham, Massachusetts, located at: 130 Lexington St, Waltham, MA 02452 This convenient location offers wheelchair accessible entrance and parking lot, making it easy for customers to access the credit union's services. For customers who prefer to bank online or through a mobile app, DCU offers a range of convenient online banking services, including: * 24/7 online banking * Mobile banking app * Bill pay * Transfers between accounts * Account management

Featured Characteristics

Digital Federal Credit Union is known for its unique characteristics, including: * Community-focused: DCU is committed to serving the needs of its members and the local community. * Convenient access: With over 250 branches and 30,000 surcharge-free ATMs across the country, DCU provides convenient access to your money whenever and wherever you need it. * High-yield savings: DCU offers a range of high-yield savings accounts, designed to help you grow your wealth and achieve your long-term financial goals. * Low fees: DCU is committed to minimizing fees and charges, making it easy for customers to bank without incurring unnecessary costs. * Dedicated customer support: DCU's dedicated customer support team is available to answer your questions and provide guidance whenever you need it.

Practical Information

Here are some practical details to keep in mind when banking with Digital Federal Credit Union: * Phone number: 800-328-8797 * Website: dcu.org * Hours of operation: Monday - Friday, 9:00 AM - 5:00 PM * ATM network: Over 30,000 surcharge-free ATMs across the country * Branch network: Over 250 branches across the United States

Opinions from Customers

Digital Federal Credit Union has a strong reputation among its customers, with an average rating of 3.2/5 on Google My Business. Here are some positive aspects from reviews: * "I've been banking with DCU for over 10 years and have never had any issues. The customer service is top-notch and the online banking is very user-friendly." - Emily W. * "I was impressed with the convenience of DCU's mobile banking app. I can manage my accounts and transfer money with ease." - David K. * "I've tried several banks in the past, but DCU is by far the best. The interest rates are high and the fees are minimal." - Rachel T. Overall, Digital Federal Credit Union is a reputable and reliable financial institution that offers a range of convenient services to individuals, families, and small businesses. With its commitment to community-focused banking, convenient access, and low fees, DCU is an excellent choice for anyone looking for a trusted financial partner.

❓ Frequently asked questions about Digital Federal Credit Union

What types of insurance does DCU offer?

DCU offers auto, home, and life insurance.

What are the benefits of DCU's free checking account?

Unlimited transactions, no monthly fees, and online banking services.

What is the eligibility criteria for DCU membership?

Employees of participating companies and their families.

How many branches and ATMs does DCU have?

Over 250 branches and 30,000 surcharge-free ATMs.

What is the interest rate for DCU's savings accounts?

High-yield interest rate.

👍 Reviews of Digital Federal Credit Union

Digital Federal Credit Union - Waltham, Massachusetts
Destanni B.
1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Digital Federal Credit Union - Waltham, Massachusetts
Udson P.
5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Digital Federal Credit Union - Waltham, Massachusetts
Levon K.
1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Digital Federal Credit Union - Waltham, Massachusetts
Alfred B.
1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Digital Federal Credit Union - Waltham, Massachusetts
Enrique R.
5/5

I'm a long time DCU member here. I mainly deal with the leominster location but recently visited the Waltham office. While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative. She completed my car loan process quickly. She made my visit to DCU a pleasant one. It also didn't hurt that she was extremely pleasant to look at .

Digital Federal Credit Union - Waltham, Massachusetts
Harshad S.
1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes. Don't waste your time going to this bank or this location. I'm not going to go back here again

Digital Federal Credit Union - Waltham, Massachusetts
Phil D.
5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Digital Federal Credit Union - Waltham, Massachusetts
Garrett K.
1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.