Bank of America (with Drive-thru ATM)

Even though I already had an account, I had to visit this branch three days in a row just to open a business account for my company. Despite all the difficulties I faced, during my last visit, a lady named Holly resolved all the issues within twenty minutes and opened my account without any problems. I want to thank her again — I truly appreciate her professionalism and efficiency. I hope more people like her work in customer service. So glad you were there, Holly!

I've just met a girl named Maria and suddenly that name will never be the same to me. She was condescending, nasty, unwilling to assist, and was apparently absent from the " how to provide excellent customer service " class. Her response to my issue was to call the " 800 number." Are you kidding me? I am at the bank where the ATM issue took place and you cannot help me? Is this a joke? The machine malfunctioned, took my hard earned money, is giving me odd messages, and you will not offer any assistance, isn't that correct, Maria? I asked if someone could take a look at it and the best you could do was tell me to call a number. The folks at the " 800 number" were shocked at the way you handled the situation. All of the representatives I spoke with told me that they needed to document your behavior and could not believe that I was standing in front of you explaining what was happening at " your" bank and you offered no assistance. Please feel free to reply if any of part of my review is incorrect. I would not recommend using this bank since their machines are faulty and their employees do not want to do what is best for their clients.

We moved our business account to BOA and the Holbrook branch after disasterous experiences at two other big name banks. John the branch manager and Carolyn the Business Relations Manager are excellent to work with, listening to my requirements and concerns, articulating the available programs that would fit. Everything they said they would do...they did. Aside from great business programs that are more then competitive, these folks build trust and confidence right away. BOAs online tools are intuitive and offer plenty of cash management views and tools. I see this location gets bad reviews for thier teller lines. I'd give them a pass givin the labor shortages and people they have out from covid. Thank you BOA for a culture of service !

I have been a customer of this branch for nearly 25 years. The customer service has always been top notch. Several months ago, someone hacked my Paypal account and spent almost $2,000 from my BoFA account. I went straight down to the Holbrook branch and was helped immediately. The lady (sorry, I forgot her name) was very sympathetic to my situation and showed me how to make a direct call to the fraud division with the BoFA app. Several years ago, I had another hack in my account and all was taken care of immediately. In the end, my money has always been returned to my account within a day or two. There's always someone there to answer any question I have as soon as I walk through the door.

Utilize this branch for business and personal when I am in NY monthly. Amazing service and they really get to know clients. BOA is one of the best banks and if you need a good financial service the fees are minimum compared to banks for basics. Also have great programs that make the fees go away with tiers based on banking.

They close the bank thinking we only need the ATM and the online App can do everything we need to do. We go inside because we need to withdraw 2000 or 5000 cash. We have businesses to run. We can only get 700 max at the ATM. If our phones can give us that cash then yeah we dont need to go inside.

I am to the Bank of America this morning Herman a financial manger . He is going to teach me what my signature look like . No one in this country telling that He horrible person I ever meet He abuse me all day. The service that I need is it doesn’t take 15 minutes

Terrible customer service. One teller behind counter. A “greeter” that cannot help with anything other than smile and wish you a nice day, 3 guys standing around holding up the walls as the line ends up out the door. What a joke. I will no longer be doing business with Bank of America. I have never been to a branch and been in and out. Always a long line. Doesn’t compare to chase.